We are able to offer an end-to-end set of enterprise IT services and licenses for systems implementation, upgrade, integration, support, enhancement and project management across our entire product suite.
Resolve Red has established a well-respected methodology for continuous improvement, which is why we have a satisfied blue chip customer base.
We service a wide range of industries including manufacturing, retail, pharmaceutical, transportation and telecommunications both within the private and public sectors.
Resolve Red sets the standard for quality and best practice in the enterprise systems industry. We pride ourselves on a logical approach in complex environments to best meet our client’s needs and expectations.
We do not subscribe to a “one solution serves all” approach. We believe that every customer’s situation is unique, requiring a solid understanding of the business environment.
Our specialised teams ensure that we add value to every customer’s bottom line. Our solutions are robust and implemented through a methodology that ensures maximum business participation with minimal business impact and risk.
Our strength lies in our ability to apply multi-disciplinary expertise and technology to specific client and project needs, providing appropriate and practical solutions that make a difference.
We have a diverse and vastly experienced team of motivated and energetic consultants ready to provide ad hoc, project or support consulting services across our entire range of product capabilities including JD Edwards, E-Business Suite, Fusion Applications / Middleware and Oracle Technology.
Implementation, Upgrade and Optimisation Projects
We specialise in system configuration, development, implementation and upgrade. Our implementation and upgrade focus is on JD Edwards, E-Business Suite, Fusion Applications, Fusion Middleware, Hyperion, Oracle DB and related technologies. We have extensive capabilities in application customisation and implementation methodologies. We also offer bar-coding, BI and report development.
Resolve Red provides SLA support and managed services for JD Edwards, E-Business Suite and Fusion Middleware to a wide range of clients in the private and public sectors. Our competitive advantages in this area are:
- We are passionate about Customer Satisfaction
Lodestone is a private company focused on 1 thing only: to outperform any competition by consistently delivering on our commitments to our clients. Our support is based on our relationship with our clients, and not just the contract.
- One stop shop, one stop cost
Overtime? Weekend downtime? Patch updates? Server moves? Data refreshes at midnight? Do not expect any additional quotes and billing from Resolve Red. Our fixed fee includes all those necessary actions other support houses ignore.
- Our Senior Executives run your Account
Resolve Red senior managers will be your account managers for operations and business development.
- We have the best Tech skills…by Far
A solid, robust, stable environment is built on the best technical and professional skills in the market place. Lodestone has them.
- We have the best Apps skills…by even further
Resolve Red has a solid track record partaking in some of the largest and most complex functional JDE applications projects in Africa. As such we have accumulated the best applications skills in the business.
- Resolve Red is always Available – offsite and onsite
At Resolve Red we believe in a hybrid model of onsite and offsite support. Our contracts will never force you to accept remote support only.
- We have an open Service Delivery Portal
Resolve Red uses a revolutionary online portal that ensures Consistent Delivery of Service Levels, Detailed Issue and Problem Classification, Precise Ownership and Responsibility distribution as well as a myriad of custom monitoring agents to ensure your Service Levels are met.
- We believe in and measure Service Levels
Daily activity reports, Monthly SLA verification reports, Exception reports, Root Cause Analysis reports. Whatever happens in your environment will be documented, distributed and saved centrally for easy access. This IP belongs to you and will remain your asset regardless of service provider.
We offer extensive and proven ERP training programmes throughout all modules and versions of JD Edwards, E-Business Suite and our additional product focus areas. We offer training material development methodologies and tools such as Oracle UPK. We offer a fully FET College certified training capability through our partner company Tidasa, also part of the IMPERIAL Group.
We offer key value added services:
- Technology and hosting capabilities
- Specialist supply chain knowledge and best practice
- Specialist custom application and interface development